Privacy And Policy

Marcel Clean Group (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, communicate with us, or use our cleaning services. By engaging with Marcel Clean Group, you agree to the practices described in this policy.

1. Introduction

Your privacy is important to us. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and ensure that all personal information is handled responsibly, securely, and transparently. This policy outlines the types of information we collect, how we use it, your rights, and our commitment to protecting your data.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

This includes details that identify or can identify you:

  • Full name

  • Residential or business address

  • Email address

  • Phone number

  • Payment information

  • Booking details

  • Feedback or communication history

2.2 Sensitive Information

We generally do not collect sensitive information unless necessary for special cleaning services. If required, we will request your explicit consent.

2.3 Website & Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed

  • Time spent on the website

  • Cookies and tracking data

This helps us improve user experience and website performance.

3. How We Collect Personal Information

We collect information through:

  • Online booking forms

  • Enquiries via phone, email, or website

  • Service agreements and invoices

  • Customer feedback

  • Cookies and website analytics

  • Third-party platforms that assist our operations

We collect data directly from you unless it is unreasonable or impractical to do so.

4. How We Use Your Information

Your information is used to provide, improve, and personalise our services. We may use your data for:

4.1 Service Delivery

  • Processing bookings

  • Sending confirmations and reminders

  • Providing cleaning services

  • Invoicing and processing payments

4.2 Customer Support & Communication

  • Responding to enquiries

  • Following up on services or feedback

  • Sending important service updates

4.3 Business Operations

  • Internal reporting and analytics

  • Staff training and quality assurance

  • Enhancing website performance

4.4 Marketing & Promotions

We may send newsletters, promotions, or service updates that may interest you.
You can opt out anytime.

5. Disclosure of Personal Information

We do not sell or rent your information. We may share your data with:

5.1 Third-Party Service Providers

This includes companies that help us operate, such as:

  • Payment processors

  • Accounting or invoicing platforms

  • IT support and cloud-storage services

  • Marketing or website analytics providers

These parties only access your data to perform their services and must keep your information confidential.

5.2 Legal Requirements

We may disclose information if:

  • Required by law

  • Necessary to protect our legal rights

  • Needed to prevent fraud, misuse, or threats to safety

6. Data Security & Storage

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures include:

  • Secure servers and encryption

  • Access control and staff confidentiality agreements

  • Regular system monitoring

  • Restricted access to sensitive information

We keep personal data only for as long as necessary to fulfil service obligations or comply with legal requirements.

7. Cookies & Website Tracking

Our website uses cookies to:

  • Improve user experience

  • Analyse site traffic

  • Remember preferences

  • Monitor marketing performance

You can disable cookies through your browser settings, but this may affect some website functionality.

We may use analytics tools like Google Analytics to understand visitor behaviour. These tools do not identify individual users.

8. Access, Update, or Correct Your Information

You have the right to:

  • Request access to your personal information

  • Update or correct inaccuracies

  • Ask us to delete information where appropriate

  • Opt out of marketing communications at any time

To make a request, contact us using the details below. We aim to respond within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for:

  • The privacy practices

  • Content

  • Security
    of any third-party website.

We encourage you to review their privacy policies before sharing your personal information.

10. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If we discover such information has been collected, we will delete it promptly.

11. International Data Transfers

While we primarily store data in Australia, some third-party service providers may store information overseas.
We ensure any overseas providers meet strict privacy and security standards consistent with Australian law.

12. Changes to This Privacy Policy

We may update this policy occasionally to reflect:

  • Legal or regulatory changes

  • Improvements in our practices

  • Operational updates

Revised versions will be posted on our website with the updated date. Continued use of our services indicates acceptance of the updated policy.